Đề thi IELTS Online Test Practice Test Plus 2 - Listening Test 5 - Download PDF Câu hỏi, Transcript và Đáp án

Luyện tập đề IELTS Online Test Practice Test Plus 2 - Listening Test 5 được lấy từ cuốn sách Practice Test Plus 2 với trải nghiệm thi IELTS trên máy và giải thích đáp án chi tiết bằng Linearthinking, kèm answer key và list từ vựng IELTS cần học trong bài đọc.
Đề thi IELTS Online Test Practice Test Plus 2 - Listening Test 5 - Download PDF Câu hỏi, Transcript và Đáp án

Section 1

👂️ Bài nghe section 1

00:00
Question 1 - 7
Choose the correct letter, A, B or C
1
The librarian says that training always includes
A
computer skills.
B
basic medical skills.
C
interpersonal skills
2
All library service volunteers have to
A
record their arrival and departure.
B
stay within ‘staff only' sections.
C
wear a uniform
3
The woman would be entitled to a contribution towards the cost of
A
transport by minibus.
B
parking at the library.
C
public transport
4
One recent library project involved
A
labelling historical objects.
B
protecting historical photographs.
C
cataloguing historical documents
5
At present, the library is looking for people to
A
record books onto CD
B
tell stories to children.
C
read books to the blind.
6
The woman says she is interested in a project involving
A
taking library books to people in hospital.
B
delivering library books to people at home.
C
driving the disabled to the library.
7
The woman agrees to work for
A
two hours per week.
B
four hours per week.
C
six hours per week.
Question 8 - 10
Choose THREE letters A-G.
Which THREE of the following must be provided by all volunteers?
A
civil conviction check
B
signed copy of commitment
C
certificates to indicate qualifications
D
emergency contact information
E
date of birth
F
signature of parent or guardian
G
referees

❓ Tapescript section 1

Work For The Library
00:00
Woman:
Hmm .. I'm interested in doing some work for the library - are you the person to speak to?
Librarian:
Yes Right, well, erm, what sort of work are you interested in?
Woman:
I've just come to live here in Australia I don't want a full-time job until my children have settled down, but t really need to get out of the house a bit, and l heard you need voluntary workers for various projects...
Librarian:
Right.
Woman:
but I don't know if I have the right skills.
Librarian:
Well, we do provide training
Woman:
Oh.
Librarian:
We always include an orientation to the library, together with emergency procedures, that's fire regulations, emergency exits, first aid.
Librarian:
So you can cope with accidents or sudden illness, things like that which are necessary for anyone who’s working with the public. Then we give specialist training for particular projects - like using our database system.
Woman:
I do have quite good computer skills, in fact.
Librarian:
Umm Great!
Woman:
Is there any sort of dress requirement?
Librarian:
Well, all staff have to wear a name badge so they can be identified if they go outside the ’staff only' areas. But apart from that there aren't many regulations - we ask you to sign in and sign out for insurance purposes, but that's all. How about transport do you live locally?
Woman:
Not too far away I'm at Porpoise Beach. My husband needs the car during the day but it's only about twenty minutes on the bus.
Librarian:
In fact, we can reimburse part of your travel expenses in that case.
Woman:
Oh Would that be the same if I came by car?
Librarian:
No, because parking is such a problem here. One thing we are looking for though is someone who can drive a minibus.
Woman:
No problem So. do the projects involve going outside the library?
Librarian:
Some, yes. But not all. We’ve just finished one which involved working with photographs taken of the area 50 or 100 years ago it basically involved what we call encapsulation ..
Woman:
Putting them in some sort of covers to keep them safe?
Librarian:
Exactly, it’s time-consuming work, and we were very grateful to have help with it. Then, sometime next year we're hoping to begin working on an initiative involving the sorting and labelling of objects relating to local history. We'll be needing help with the cataloguing.
Woman:
I'd definitely be interested. How about at present?
Librarian:
Well, we have a small team who work to support those who are unable to read.
Woman:
Working with the blind.
Librarian:
Yes, or other groups who have reading difficulties. We provide volunteers with equipment so that they can take books home with them and read them aloud onto CDs. We're gradually building up a collection that can be lent to those who need them
Woman:
Mmm. I can see it would be useful, but I'd really like to do some sort of work where I can get the chance to meet people. How about reading stories to children?
Librarian:
Mmm. That's done by our regular staff. But we do have another project - it's a very long established scheme which Q6 involves helping those who are unable to have direct access to the library.
Woman:
Oh. I noticed someone with a trolley of books when i was at the hospital last week. That sort of thing?
Librarian:
That would have been one of ours, yes. It’s one of our most popular services - lots of people who wouldn't dream of going to the library normally, when they're at home, borrow a book when the trolley comes round the ward.
Woman:
I can imagine. Yes, I'd definitely be interested in that. Right, so how do I enroll?
Librarian:
Well, we do ask all volunteers to commit themselves to a regular period each week.
Woman:
I could probably do five or six hours.
Librarian:
Oh ... be careful not to take on too much - but we do need someone for a couple of afternoons from 2 to 4 ... so four hours altogether.
Woman:
That sounds fine.
Librarian:
Right, so here's the application form . .. it asks the usual questions, name and address and telephone number.
Librarian:
You also need to fill in details of who we should get in touch with in case of any accident or problem like that, we do need to have that filled in, and there's a space for date of birth, but that’s only if you're over 75 so. we won't worry about that.
Woman:
No. Oh. it asks for qualifications do I need to provide certificates?
Librarian:
They're not necessary. We'll need the names of two referees not relatives or family members, obviously. What else . . signature of parent or guardian - that won't be necessary as i assume you're over 18?
Woman:
Yes. What's this? it says 'civil conviction check'
Librarian:
That's a document we have to provide by law for those working on projects involving children, so we’ won’t need it in your case. But you will need to sign this separate document that’s a copy of commitment, it's basically an agreement to work according to the library guidelines. So if you'd like to fill this all in - you can do it here, or take it home, whichever you prefer.
Woman:
I'll take it home if that’s OK. Right, well thank you for your time ...

🔥 Đáp án & giải thích section 1

1
B
Rút gọn

Giải thích chi tiết



Mình cần nghe xem training always includes cái gì

=> Biết đáp án sắp tới khi nghe " Well, we do provide training"





Tiếp tục nghe thấy "We always include an orientation to the library, together with emergency procedures, that's fire regulations, emergency exits, first aid. So you can cope with accidents or sudden illness"

=> Training sẽ include những quy trình khẩn gấp về hỏa hoạn và first aid (=basic medical skills) => Đáp án là B



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2
A
Mở rộng

Giải thích chi tiết



Mình cần nghe xem các volunteer phải làm gì

=> Biết đáp án sắp tới khi nghe " Is there any sort of dress requirement" (đề cập tới các yêu cầu của library)



Tiếp theo nghe thấy "Well, all staff have to wear a name badge so they can be identified if they go outside the 'staff only' areas.

=> Họ cần đeo name badge để được nhận diện mỗi khi họ ra ngoài khu vực dành riêng cho staff => Có thể ra ngoài 'staff only' areaskhông nói phải wear uniform => Loại đáp án B và C



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3
C
Mở rộng

Giải thích chi tiết

Thấy cả ba đáp án đều liên quan đến transport

=> Biết đáp án sắp tới khi nghe "How about transport do you live locally?"

Sau khi nguời phụ nữ nói mình đi xe bus, librarian trả lời "we can reimburse part of your travel expenses in that case."

=> Họ sẽ chi một phần trả phí đi lại => Phương tiện được chi trả là public transport => Đáp án đúng là C



Nguời phụ nữ có nhắc đến car nhưng câu trả lời là " No, because parking is such a problem here"

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4
B
Mở rộng

Giải thích chi tiết



Mình cần nghe xem project gần đây của library involve cái gì

=> Biết đáp án sắp tới khi nghe " do the projects involve going outside the library"

Tiếp theo nghe được librarian trả lời "We’ve just finished one which involved working with photographs taken of the area 50 or 100 years ago, it basically involved what we call encapsulation .."

(just finished= recent photographs taken of the area 50 or 100 years ago = historical photographs)

Sau đó họ cũng giải thích encapsulation là "put covers" (= protecting)

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5
A
Mở rộng

Giải thích chi tiết

Mình cần nghe xem thư viện đang tìm người để làm gì

=> Biết đáp án sắp tới khi nghe "How about at present?"

Đầu tiên speaker có nói " work to support those who are unable to read.'

Tuy nhiên speaker có giải thích kỹ hơn là "We provide volunteers with equipment so that they can take books home with them and read them aloud onto CDs"

=> Cung cấp thiết bị để tạo CD đọc sách (=record CD) => Chọn đáp án A



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6
A
Mở rộng

Giải thích chi tiết



Mình cần nghe xem người phụ nữ hứng thú với project liên quan tới việc gì

=> Biết đáp án sắp tới khi nghe "But we do have another project" (gợi ý project khác)

Tiếp đó nghe được "involves helping those who are unable to have direct access to the library."

=> Giúp những người không đến được thư viện

Sau đó nghe tiếp " I noticed someone with a trolley of books when I was at the hospital last week."

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7
B
Mở rộng

Giải thích chi tiết



Mình cần nghe xem người phụ nữ đồng ý làm việc bao nhiêu giờ một tuần

=> Biết đáp án sắp tới khi nghe "we do ask all volunteers to commit themselves to a regular period each week."





Tiếp tục nghe người phụ nữ trả lời "I could probably do five or six hours"

Tuy nhiên người nhân viên khuyên không nên làm quá nhiều và nói cần người làm từ 2-4h ".. so four hours altogether."

Xem full giải thích
8
B
Mở rộng

Giải thích chi tiết



Mình cần nghe xem volunteers phải cung cấp thông tin gì

=> Đáp án sẽ tới sau "Right, so here's the application form"



Sau khi nhắc những thông tin cơ bản, người nhân viên nói tiếp "You also need to fill in details of who we should get in touch with in case of any accident or problem like that,"

=> Cần điền thông tin người liên lạc khi găp tai nạn, vấn đề gì (get in touch=contact, accident or problem=emergency) => Đáp án là D



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9
D
Mở rộng

Giải thích chi tiết



Người phụ nữ hỏi "...do I need to provide certificates"

Nhưng người nhân viên đã trả lời " not necessary"

=> Loại đáp án C



Tiếp theo nói "We'll need the names of two referees not relatives or family members"

=> Cần tên của hai referees không phải họ hàng hay trong gia đình => Đáp án là D



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10
G
Mở rộng

Giải thích chi tiết



Có nhắc đến "civil conviction check" nhưng người nhân viên trả lời "we’ won’t need it in your case"

=> Loại đáp án A



Tuy nhiên nói thêm " But you will need to sign this separate document that’s a copy of commitment"

=> Cần ký copy của commitment => Đáp án đúng là B



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Section 2

👂️ Bài nghe section 2

00:00
Question 11 - 14
Complete the sentences below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
11
‘Canadian Clean Air Day' will be held on
11 _________

12
Air pollution may be responsible for
12 _________
deaths every year in Canada.
13
The sector most responsible for smog-producing pollutants is
13 _________

14
Scientists now know that even
14 _________
of pollutants can be harmful.
Question 15 - 20
Complete the notes below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Reducing Air Pollution
Individual action
respond to the
15
Challenge'
walk, cycle or car-pool to work
use public transit

16


17
your domestic equipment


Government action
emission reduction in the
18
region of US and Canada
move towards
19
( e.g. less sulphur in gasoline & diesel)
reduction of pollutants from
20
and power plants.

❓ Tapescript section 2

Canadian Clean Air Day
00:00
Good morning, folks, and welcome to the Information Round-up on your own local radio station. This is Larry Knowles talking to you this morning or Tuesday 25th May ..
And the first term coming up is a reminder to you all out there about Canadian Clean Air Day - which is on June 6th.
In case you weren't around for the last one, this is a chance for Canadians everywhere to focus on the problems of air pollution and to actually try to do something to help reduce the problem.
How many Canadians do you think die annually because of air pollution? 2000? 3000? Well, the rate is a staggering Q12 5000 and, it's likely to grow - unless we do something.
And, it's this concern with your health that's the driving force behind the government campaign that is sponsoring Clean Air Day.
So what causes air pollution in the first place? Well, the Q13 transportation sector accounts for 27 percent of all greenhouse gases produced in Canada. It’s also the biggest source of that thick, polluted air tram traffic fumes that we call smog.
And it's the tiny particles and ground-level ozone in smog that are the main causes of health problems, and even deaths, across the country.
Of course, it's worse in the big cities ... but researchers have only recently realised that all you need are low levels of air pollution to seriously damage your health, so we're all at risk.
So. what can we do to fight air pollution? Well, it should be pretty obvious by now that the way we get to and from work every day can have a big impact on the air we breathe. So the easiest action you can take on Clean Air Day is to accept what we call the ‘Commuter Challenge' and get to work on foot or by cycling for a change.
If you have to use your car, try 'car pooling' and share the drive, or better still, use public transit. If everyone tries this for just one day, you'll be amazed by the difference it can make to the air in our towns and cities.
But, there's more you can do to improve air quality. For example, you can plant trees. And if you don't have a garden, then you can do your bit in other ways.
For instance, did you know that modern, improved wood stoves can reduce wood smoke by as much as 80-90 percent? So you can make a big difference if you upgrade the appliances you use in your home.
The government is also working hard on your behalf to clean up our air. Its priority is to reduce the emissions that cause smog and they have dear plans to get there.
Last year, Canada and the United States agreed to reduce emissions on both sides of the border between the two countries and they plan to reach their targets in the next few years.
The government's also taking action to get cleaner fuels, it's already reduced the sulphur contained in gasoline, and it hopes to reach the reduction target for sulphur in diesel by next year.
But the measures don't just focus on the motorist - the federal government's also working to reduce emissions from power plants and factories right across the provinces. You can find out all about government action and all the plans for Clean Air Day events.

🔥 Đáp án & giải thích section 2

11
June 6th
Rút gọn

Giải thích chi tiết



Đáp án cần điền là ngày tổ chức Canadian Clean Air Day

=> Biết đáp án sắp tới khi nghe " reminder to you all out there about Canadian Clean Air Day"

Sau đó nghe tiếp "which is on June 6th"

=> Đáp án: 6th June



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12
5000/5,000
Mở rộng

Giải thích chi tiết



Đáp án cần điền là số lượng người chết bởi air pollution ở Canada

=> Đáp án sẽ tới sau "How many Canadians do you think die annually because of air pollution"

Sau khi nhắc đến hai con số đoán là 2000, 3000 thì speaker đã nói "Well, the rate is a staggering 5000"

=> Con số chính xác là 5000 => Đáp án : 5000



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13
transportation
Mở rộng

Giải thích chi tiết



Đáp án cần điền là nguyên nhân phổ biến gây ra air pollution

=> Biết đáp án sắp tới khi nghe "So what causes air pollution in the first place"

Sau đó nghe được "Well, the transportation sector accounts for 27 percent of all greenhouse gases produced in Canada."

=> Transportation chiếm 27% greenhouse gases



Xem full giải thích
14
low levels
Mở rộng

Giải thích chi tiết



Đáp án cần điền là thứ thuộc pollutant gây harmful

=> Biết đáp án sắp tới khi nghe nhắc đến các harmful effect "causes of health problems, and even deaths"

Sau đó nghe được "but researchers have only recently realised that all you need are low levels of air pollution to seriously damage your health"

=> Nhà nghiên cứu cho thấy low levels của air pollution cũng gây hại cho sức khỏe mình (air pollution =pollutants , damage= harmful) => Đáp án đúng là low levels



Xem full giải thích
15
Commuter
Mở rộng

Giải thích chi tiết



Đáp án cần điền là một challenge nào đó (respond to the ... 'challenge')

=> Biết đáp án sắp tới khi nghe "So. what can we do to fight air pollution?" (hỏi giải pháp)

Sau đó nghe được " So the easiest action you can take on Clean Air Day is to accept what we call the ‘Commuter Challenge'"

=> Hành động đơn giản nhất là chấp nhận Commuter Challenge => Đáp án: Commuter



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16
plant trees
Mở rộng

Giải thích chi tiết

Mình cần nghe về action tiếp theo

=> Biết đáp án sắp tới khi nghe "But, there's more you can do to improve air quality"

Sau đó nghe được "For example, you can plant trees."

=> Đáp án: plant trees



Xem full giải thích
17
upgrade
Mở rộng

Giải thích chi tiết



Mình cần nghe xem cần làm gì với domestic equipment

=> Đáp án sắp tới khi nghe "And if you don't have a garden, then you can do your bit in other ways. " (action khác)

Mình nghe được là "you can make a big difference if you upgrade the appliances you use in your home."

=> Tạo thay đổi lớn từ việc upgrade appliances trong nhà (appliances you use in your home=domestic equipment) => Đáp án: upgrade



Xem full giải thích
18
border
Mở rộng

Giải thích chi tiết



Đáp án cần điền là giảm khí thải trong khu vực nào của US và Canada

=> Biết đáp án sắp tới khi nghe "The government is also working hard on your behalf to clean up our air."

Sau đó nghe tiếp "Last year, Canada and the United States agreed to reduce emissions on both sides of the border between the two countries'

=> Canada và Mỹ đã giảm emissions ở cả hai bên biên giới giữa hai nước => Khu vực được giảm emission là border => Đáp án: border



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19
clean(er) fuels
Mở rộng

Giải thích chi tiết



Đáp án cần điền là thứ mà họ chuyển sang để giảm sulphur in gasoline & diesel

=> Biết đáp án sắp tới khi nghe "The government's also taking action" (hành động tiếp theo)

Sau đó nghe tiếp " to get cleaner fuels, it's already reduced the sulphur contained in gasoline, and it hopes to reach the reduction target for sulphur in diesel by next year."

=> Chuyển sang cleaner fuels giúp giảm sulphur trong gasoline và trong diesel => Đáp án: cleaner fuels



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20
factories
Mở rộng

Giải thích chi tiết



Đáp án cần điền là nơi được giảm pollutants, bên cạnh power plants

=> Biết đáp án sắp tới khi nghe " the federal government's also working "

Tiếp tục nghe " to reduce emissions from power plants and factories "

=> Giảm emissions từ power plants và factories (emissions=pollutants) => Đáp án: factories



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Section 3

👂️ Bài nghe section 3

00:00
Question 21 - 30
Complete the notes below.
Write NO MORE THAN THREE WORDS for each answer.
Field Trip to Kenya
Area of country:    the
21
of Kenya

Accommodation:   Marich Pass Field Studies Centre
- in traditional 'bandas' (bring mosquito
22
)
- study areas:
23
, lecture room, outdoor areas

Type of environment: both
24
and semi-arid plains

Activities:
- interviews (with interpreters)
-
25
(environment and culture)
- morphological mapping
- projects (all connected with
26
issues)

Jack’s group did project on:
27
supply and quality issues

Expeditions:     
- to Sigor (a
28
) to study distribution
- to the Wei Wei valley to study agricultural production
- to a
29


Evaluation:
- logistics - well run
- gave insight into lives of others
- provided input for his
30


❓ Tapescript section 3

Field Trip To Kenya
00:00
Jack:
Katy, hi. Thanks for inviting me round.
Katy:
Thanks for coming know you're up to your neck in finals revision, but I've got to make up my mind about next year's Geography field trip and I'd really like your advice.
Katy:
We've got to choose between an African trip and one in Europe. They've told us a bit about both trips in the lecture but I really can't make up my mind, and I know you did the African one last year.
Jack:
That's right.
Katy:
So, where exactly did you go? I mean. I know it was in Kenya, in East Africa ...
Jack:
Yes, well, we were right up in the north-west of the country. It was beautiful. We stayed in a place called the Marich Pass Field Studies Centre.
Katy:
Right. Dr Rowe said the accommodation was traditional African-style cottages. er. he had a special name for them ..
Jack:
Bandas. Yes, they're fine. You have to share two or three people together. They're pretty basic but you have a mosquito net.
Jack:
They don't provide spray though so remember to take plenty with you - you'll need it. And there's no electricity in the Field Centre - you’ll have hurricane lamps instead They give a good light, it's no problem.
Katy:
What about places to study? Dr Rowe said there was a library ...
Jack:
Yes. but it’s quite small. There's a lecture room as well - but most of us worked out in the open air, there are plenty of places outside. And it's so beautiful - you're right in the middle of the forest clearing
Katy:
I gather it's a relatively unmodernised area?
Jack:
Definitely. They actually set up the centre there because it's on the boundaries of two distinct ecological zones the mountains, where the people are mainly agriculturalists, and the semi-arid plains lower down, where they're semi nomadic pastoralists.
Katy:
So, how much chance did you get to meet the local people there? Did you get die chance to do interviews?
Jack:
Yes though we had to use local interpreters. But that was OK. Then we did field observation, of course, looking at environmental and cultural conditions, and morphological mapping.
Katy:
What's that?
Jack:
Oh. Looking at the surface forms of the landscape, the slope elements and so on.
Katy:
What about specific projects?
Jack:
Yes. After the first two or three days, we spent most of our time on those. We could pretty well do what we wanted, although they all had to relate to issues concerned with development in some way.
Jack:
People did various things .. some were based on social and cultural topics, like the effect of education on the aspirations of young people, and some did more physical process-based studies, looking at things like soil erosion. My group actually looked at issues relating to water, things like sources such as rivers and wells, and quality and so on.
Jack:
It was a good project to work on, but, a bit frustrating - we felt we needed a lot more time really.
Katy:
Right. Dr Rowe did say something about limiting project scope.
Jack:
Yes, he told us that too at the beginning and I can see why now. What else ... well, we had some good trips out as part of the course.
Jack:
We went to a market town a place called Sigor - that was to study distribution and to look at agricultural production we went to the Wei Wei valley, that's an important agricultural region.
Katy:
And what about animals? Did you have a chance to go to a national park?
Jack:
Sure, we did a top on the last day, on the way back to the airport at Nairobi. But actually there was lots of wildlife at the Field Centre vervet monkeys and baboons and lizards ..
Katy:
Mmm. It does sound good.
Jack:
It was excellent, I‘d say. In terms of logistics it was very well run, but it was more than that I mean, it's not the sort of place I‘d ever have got to on my own, and it was a real eye-opener - it got me really interested in development issues and the way other people live.
Jack:
I did find it frustrating at the time that we couldn't get as far as we wanted on the project, but actually I'm going to follow it up in my dissertation, so it's given me some ideas and data for that as well.
Katy:
So you'd say it was worth the extra money?
Jack:
Definitely.

🔥 Đáp án & giải thích section 3

21
northwest/north-west
Rút gọn

Giải thích chi tiết



Đáp án cần điền là vùng nào đó thuộc Kenya (Area of country:  the .... of Kenya)

=> Biết đáp án sắp tới khi nghe " So, where exactly did you go" (hỏi vị trí cụ thể)

Sau đó Jack trả lời "we were right up in the north-west of the country"

=> Ở ngay phía north-west của nước đó (the country=Kenya) => Đáp án: north-west



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22
spray
Mở rộng

Giải thích chi tiết



Đáp án cần điền là thứ liên quan đến mosquito cần mang theo (in traditional 'bandas' (bring mosquito .... )

=> Biết đáp án sắp tới khi nghe "Dr Rowe said the accommodation was traditional African-style cottages"

Tiếp theo nghe được " They're pretty basic but you have a mosquito net. They don't provide spray though so remember to take plenty with you"

=> Có màn chống muỗi nhưng không có mosquito spray nên nhớ mang theo => Đáp án: spray



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23
(a) (small) library
Mở rộng

Giải thích chi tiết



Mình cần nghe về các loại phòng ở study areas (study areas: ...., lecture room, outdooor areas)

=> Biết đáp án sắp tới khi nghe " What about places to study? "

Tiếp tục nghe "Dr Rowe said there was a library "

=> Có thư viện

Jack cũng confirm là "Yes, but it's quite small" tiếp đó nói "lecture room as well - but most of us worked out in the open air,"

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24
mountains
Mở rộng

Giải thích chi tiết



Đáp án cần điền là loại môi trường, bên cạnh semi-arid plains (Type of environment: both .... and semi-arid plains )

=> Biết đáp án sắp tới khi nghe " I gather it's a relatively unmodernised area" (đề cập tới khu vực)

Sau đó Jack trả lời "...it's on the boundaries of two distinct ecological zones. The mountains, where the people are mainly agriculturalists, and the semi-arid plains lower down.

=> Hai loại môi trường là the mountainsthe semi-arid plains => Đáp án đúng là mountains



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25
field observation
Mở rộng

Giải thích chi tiết



Đáp án cần điền là hoạt động họ làm liên quan đến environment and culture (.... (environment and culture))

=> Biết đáp án sắp tới khi nghe "Yes though we had to use local interpreters. But that was OK" (nhắc đến hoạt động đầu tiên)

Tiếp theo nghe "Then we did field observation, of course, looking at environmental and cultural conditions"

=> sau đó thực hiện field observation là quan sát environmental and cultural conditions (=environment and culture) => Đáp án đúng là field observation



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26
development
Mở rộng

Giải thích chi tiết



Đáp án cần điền là những vấn đề có trong projects đó (all connected to .... issues)

=> Biết đáp án sắp tới khi nghe "What about specific projects?"

Sau đó nghe được họ giải thích thời gian làm và " they all had to relate to issues concerned with development in some way. "

=> Chúng phải liên quan đến những vấn đề về development (they ở đây chính là projects, connected =relate) => Đáp án đúng là development



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27
water
Mở rộng

Giải thích chi tiết



Mình cần nghe xem Jack thực hiện project trên supply and quality của cái gì

=> Biết đáp án sắp tới khi nghe ". People did various things ..">> (nêu đề tài của các nhóm khác)

Tiếp theo là đến nhóm của Jack "My group actually looked at issues relating to water, things like sources such as rivers and wells, and quality and so on. "

=> Quan sát những vấn đề liên quan đến sources và quality của water (sources=supply và quality) => Đáp án đúng là water



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28
market town
Mở rộng

Giải thích chi tiết



Mình cần nghe xem Sigor là gì (to Sigor (a .... ) to study distribution)

=> Biết đáp án sắp tới khi nghe "we had some good trips out as part of the course." (= expeditions)

Sau đó nói tiếp " We went to a market town a place called Sigor - that was to study distribution"

=> Đến market town có tên Sigor để nghiên cứu distribution => Đáp án đúng là market town



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29
national park
Mở rộng

Giải thích chi tiết



Đáp án cần điền là một địa điểm sau khi đến Wei Wei

=> Biết đáp án sắp tới khi nghe "we went to the Wei Wei valley, that's an important agricultural region."

Tiếp tục nghe "And what about animals? Did you have a chance to go to a national park?"

=> Katy hỏi có đến national park không và Jack đã confirm "Sure, we did a top on the last day," => Đáp án đúng là national park



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30
dissertation
Mở rộng

Giải thích chi tiết



Đáp án cần điền là thứ được bổ sung thông tin (provided input for his ... )

=> Biết đáp án sắp tới khi nghe "it got me really interested in development issues and the way other people live." (= lives of others )

Nghe Jack nói "but actually I'm going to follow it up in my dissertation, so it's given me some ideas and data for that as well."

=> Follow up nó trong dissertation nên nó cho thêm ý tưởng và data (ideas and data =input, that ở đây là dissertation) => Đáp án đúng là dissertation



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Section 4

👂️ Bài nghe section 4

00:00
Question 31 - 34
Complete the flow chart below.
Write ONE WORD for each answer
Research methodology
STEP 01
Stage 1
Discussion with supermarket department manager to decide on the store’s
31
for the website
STEP 02
Decision to investigate website use as a
32
way for customers to communicate problems
STEP 03
Stage 2
Design of questionnaire to identify customers’ experiences and
33
to problems
STEP 04
Data collected from
34
with customers in four branches of the supermarket
STEP 05
Analysis of responses
Question 35 - 40
Choose the correct letter, A, B or C
35
Which pie chart shows the percentage of respondents who experienced a problem in the supermarket?
Which pie chart shows the percentage of respondents who experienced a problem in the supermarket?
A
Chart A
B
Chart B
C
Chart C
36
Which pie chart shows the reasons why customers failed to report the problem directly to supermarket staff?
Which pie chart shows the reasons why customers failed to report the
problem directly to supermarket staff?
A
Chart A
B
Chart B
C
Chart C
37
How might the student's website help the supermarket, according to the manager?
A
It would support the expansion of the company.
B
It would allow the identification of problem areas.
C
It would make the company appear more professional
38
The student says one problem is that some customers
A
do not have computer skills.
B
do not have their own computer.
C
do not have access to a computer.
39
Further observation of website use is necessary because of
A
the small size of the sample.
B
the need to evaluate the objectives.
C
the unrepresentative nature of the respondents.
40
One positive result of the website for the supermarket staff could be
A
greater support from management.
B
less chance of unfair complaints.
C
greater cooperation between staff.

❓ Tapescript section 4

Research Methodology
00:00
For my website design project, I decided lo approach Supersave supermarkets, because I have an evening job at the supermarket, so I already have a slight insight into their organisational goals and workings.
The field research for my project was in two stages.
First, I had an interview with Mr Dunne, who is in charge of Supersave's customer care department. I discussed the project with him in order to identify the supermarket's requirements.
Mr Dunne said customers are often unwilling to make a face-to-face complaint when they've experienced difficulties with a product, or a member of staff, or anything related to the supermarket.
So he said a website which allowed members of the public to get in touch with the organisation and bring the problem to their attention in a private manner might be very useful, and we agreed that I’d work on this.
For the second stage of my research, I devised a questionnaire to put to Supersave customers. I needed to find out about the customers' experiences of problems, together with their attitudes towards making complaints, both directly and indirectly.
I used a mixture of closed questions such as 'Have you ever experienced a problem at any Supersave store?' and open questions such as 'What would you find helpful about a customer complaint website?’
I decided to do interviews rather than rely on distribution of the questionnaire, as I felt this was likely to lead to a higher take-up rate. I visited four Supersave stores, two in the city centre and two in the outskirts and altogether I interviewed 101 respondents. Then finally, I analysed the results.
I found the results of the questionnaires to be very informative. I found that out of the total number of customers investigated, 64 percent had at some stage encountered a problem in a Supersave Store.
Out of these people, the vast majority said that they hadn’t reported the problem to any member of staff they’d just kept it to themselves. The next thing I tried to find out was why they hadn't complained.
Well, about 25 percent of the people I interviewed said the reason was that they couldn't be bothered, and a slightly smaller percentage said they didn't have enough time, but 55 percent said the reason was that they felt intimidated.
I finally asked if they would be more likely to complain if they didn't have to do it face-to-face, and nearly everyone I asked said that they would - 95 percent, to be exact.
I then set about designing the website to meet these needs. Once l'd completed the website, I made another appointment with Mr Dunne, to find out what he thought of it.
Mr Dunne said he felt that the pages would benefit his organisation by giving customers a new way of expressing their complaints, and by making it easier to collect complaints, identify specific places where service and customer care were not as good as they should be, and act upon them accordingly.
Supersave is already a highly customer-orientated organisation and he thought our website would be an excellent addition to their customer care effort.
This is all well and good but there still remains the general problem with websites, that there's a lack of access to on-line computers. Surprisingly, in my survey I found that 88 percent of those interviewed had access to the Internet, which I felt was quite high.
But this access wasn't always direct for some people it was through their children and grandchildren and neighbours and so on, rather than being readily available in their own homes.
This could prove to be a major drawback to the site, but it is still better to have it now to yet the edge over competitors, however slight, and ii the very near future it is expected that almost everyone will have direct access to the Internet.
Another thing to consider is that at the moment I can only base our conclusions on data gathered from a tiny fraction of the supermarket's customer base.
In order to get a better idea of how the site is doing and to see how well l have met my objectives, the site will need to have been up and running for at least a few months.
After this time, I’ll be possible to see whether or not people are actually using the site, and if it’s helping to make improvements to their customer service.
It would also be interesting to study the effect of the site on staff at the supermarket. Morale could be dented, as more complaints come in. Staff may feel they are being unfairly criticised and that there is no need for another way for customers to complain.
But also, the site could boost morale by making staff come together to overcome the constructive criticism, and they may gain more job satisfaction by knowing that they are making a difference to the customer.
So, overall, l feel my website has met my objectives, but there is scope for improvement and expansion. Are there any questions?

🔥 Đáp án & giải thích section 4

31
requirements
Rút gọn

Giải thích chi tiết



Mình cần nghe xem họ cần decide on cái gì của website của cửa hàng

=> Biết đáp án sắp tới khi nghe "First, I had an interview with Mr Dunne, who is in charge of Supersave's customer care department"

Tiếp tục nghe " I discussed the project with him in order to identify the supermarket's requirements. "

=> Bàn luận project để identify supermarket's requirements (identify= decide on, supermarket's =store’s) => Đáp án: requirements



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32
private
Mở rộng

Giải thích chi tiết



Đáp án cần điền là cách mà khách hàng có thể dùng website để communicate problems

=> Biết đáp án sắp tới khi nghe "So he said a website which allowed members of the public" (=customers)





Sau đó nghe được "to get in touch with the organisation and bring the problem to their attention in a private manner"

=> Liên hệ với organisation và bring the problem theo một cách private ( manner=way) => Đáp án: private



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33
attitudes
Mở rộng

Giải thích chi tiết



Đáp án cần điền là cái gì đó liên quan tới problems, được identified bởi questionnaire

=> Biết đáp án sắp tới khi nghe "For the second stage of my research, I devised a questionnaire"

Sau đó nghe được "I needed to find out about the customers' experiences of problems, together with their attitudes towards making complaints"

=> Tìm ra customers' experiences of problems cùng với attitudes => Đáp án: attitudes



Xem full giải thích
34
interviews
Mở rộng

Giải thích chi tiết

Đáp án cần điền là nơi dữ liệu được lấy

Đầu tiên nghe được "I decided to do interviews rather than rely on distribution of the questionnaire"

=> Quyết định làm interviews thay vì dựa trên distribution of the questionnaire

Sau đó speaker giải thích rõ hơn " I visited four Supersave stores, two in the city centre and two in the outskirts"

=> Đến 4 Supersave stores, hai cái ở city centre và hai cái ở outskirts và interview 101 người => Data thu thập được từ việc interview => Đáp án: interviews



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35
B
Mở rộng

Giải thích chi tiết



Biết đáp án sắp tới khi nghe "I found the results of the questionnaires to be very informative."

Sau đó nghe được "I found that out of the total number of customers investigated, 64 percent had at some stage encountered a problem in a Supersave Store."

=> Trong tổng số người tham gia, 64% đã gặp vấn đề ở Supersave Store => Đáp án là B

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36
C
Mở rộng

Giải thích chi tiết



Sau khi nghe " The next thing I tried to find out was why they hadn't complained." (=failed to report the problem)

=> Biết đáp án chuẩn bị vào

Sau đó nghe được "25% percent of the people I interviewed said the reason was that they couldn't be bothered"

=> 25% nói họ không bận tâm => Loại đáp án A



Nghe tiếp thấy "smaller percentage said they didn't have enough time"

Xem full giải thích
37
B
Mở rộng

Giải thích chi tiết



Mình cần nghe xem theo quản lý thì student's website có thể giúp supermarket như thế nào

=> Biết đáp án sắp tới khi nghe "Mr Dunne said he felt that the pages would benefit his organisation" (benefit=help)

Đầu tiên ông ấy nói cho student's website cho khách hàng cách mới để express complaints

Tiếp theo là khiến việc thu thập complaints dễ dàng hơn vì "identify specific places where service and customer care were not as good as they should be,"

=> Xác định được đâu là mảng có servicecustomer care không tốt (places =areas) => Đáp án đúng là B



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38
B
Mở rộng

Giải thích chi tiết



Mình cần nghe xem một vài khách hàng như thế nào

=> Biết đáp án sắp tới khi nghe "This is all well and good but there still remains the general problem with websites"

Đầu tiên nghe được "88 percent of those interviewed had access to the Internet"

=> Đây không phải vấn đề => Loại đáp án C



Tuy nhiên tiếp theo nghe được "for some people it was through their children and grandchildren and neighbours and so on, rather than being readily available in their own homes"

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39
A
Mở rộng

Giải thích chi tiết



Mình cần nghe xem vì sao cần nghiên cứu thêm về công dụng của website

=> Biết đáp án sắp tới khi nghe "Another thing to consider is that at the moment" (chuyển ý)

Tiếp theo nói 'I can only base our conclusions on data gathered from a tiny fraction of the supermarket's customer base."

=> Mới dựa conclusions trên data thu được từ số rất ít khách hàng thôi => Vấn đề hiện tại là sample quá nhỏ => Đáp án đúng là A



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40
C
Mở rộng

Giải thích chi tiết



Mình cần nghe xem website cho staff có postive result gì

=> Biết đáp án sắp tới khi nghe "It would also be interesting to study the effect of the site on staff at the supermarket. "

Đầu tiên nghe được "staff may feel they are being unfairly criticised "

=> Loại đáp án B



Sau đó nghe được " But also, the site could boost morale by making staff come together to overcome the constructive criticism"

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